Agora's new platform simplifies the implementation of Voice AI in customer service.

  Real-time communications technology platform Agora has introduced a "Conversational AI Agent" to facilitate the large-scale implementation of voice AI technology, particularly in the customer service and sales & marketing sectors .

This solution is designed to help companies deliver more natural, responsive, and reliable AI-based voice interactions across a wide range of customer service and sales scenarios.

Agora's conversational AI platform integrates three key components into one high-performance system: Agent Studio, the Conversational AI Engine , and SDRTN® This integration enables companies to build, manage, and deploy voice-based conversational agents more efficiently within a single technology ecosystem.