An American mother revealed an incident that raised concerns about the ability of artificial intelligence tools to collect and link personal information.
Callie Robbins, from Utah, said that the Meta AI tool was able to access information and images of her two children from various online sources, including images she said she had deleted years ago.
She explained that the incident began on September 1st, when she posted a video on Instagram showing her singing with one of her daughters inside the car.
The following day, after receiving a copyright notice, Robbins was surprised to find that the AI tool suggested a question to her: "Who is the baby rider?
"Why would you ask such a question about a minor?" Robbins said in a video she later posted.
According to her account, she clicked on the question, and the tool began displaying information about her two daughters, including their names, birthdates, photos, and videos. She said the system didn't stop at information linked to her own accounts; it also collected content posted on other people's accounts, including photos of her newborn daughter that had been posted on her mother's account.
She added that the tool then suggested a question about her place of residence, which raised her concerns about the system's ability to link disparate personal information to uncover private details about her life and family.
Robbins said she decided to delete photos of her children from her accounts, and asked family members and friends to delete the photos from their accounts, warning that deleting photos from a personal account may not be enough if they remain posted on other accounts.
Meta uses an AI-based tool to suggest questions related to posts on its platforms, and then answers them based on information that the user can access online.
After Robbins’ experiment went viral, with her post garnering over 300,000 likes on Instagram, Meta responded by saying that the tool was designed to help users get more information about topics and posts that interest them.
The company acknowledged that the questions posed by the tool in this instance "were not appropriate," but confirmed that it had addressed the issue and that Meta AI would not suggest questions of this type in the future.
But the company did not disclose details of the changes it made to the system or the new protection mechanisms, which led Robbins to question what measures Meta had taken to protect information related to children.
The incident comes amid growing controversy over the ability of artificial intelligence systems to collect and link information available on the internet, amid concerns that it could be used to access sensitive personal data.
Companies working in the field of artificial intelligence are also facing lawsuits related to claims about the impact of chatbots on some users. Bloomberg Businessweek reported that nearly 40 lawsuits have been filed since late 2024 against companies in this sector, in connection with incidents that families said were contributed to by chatbots, including suicides.
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