PT Infomedia Nusantara , a provider of customer service center technology in Indonesia, has invited technology company Microsoft to participate in a strategic collaboration to strengthen the Contact Center AI ecosystem in Indonesia.
Strengthening the provision of AI technology as a solution for customer service centers is expected to further support the productivity of businesses in Indonesia in carrying out digital transformation in line with the development of the digitalization era.
"With the support of AI and a comprehensive digital platform, we help companies increase productivity, optimize costs, and provide end-to-end solutions that are relevant to industry needs," said Infomedia President Director Eddy Sofryano in a statement.
