Digital telecommunications service provider Telkomsel stated that it has deployed a team to address disruptions to its data services, which include IndiHome services.
Telkomsel's VP of Corporate Communications and Social Responsibility , Abdullah Fahmi, said that the decline in data service quality, which affected customer access to digital applications and Over-The- Top (OTT) platforms , was detected on Thursday at 11:03 a.m. WIB.
"Since the initial incident, Telkomsel's entire technical team has been fully deployed to isolate the disruption, optimize the network, and accelerate service recovery to return to normal as soon as possible," he said, as quoted in a company press release received in Jakarta on Thursday.
"We understand the importance of digital connectivity for our customers' activities, whether for communication, entertainment, or productivity. Therefore, Telkomsel extends its deepest apologies for any inconvenience caused and ensures that the issue is handled with the highest priority," he explained.
Fahmi stated that Telkomsel continues to monitor network conditions end-to-end and will provide regular updates regarding disruption management through official communication channels.
The latest information regarding Telkomsel's service recovery process can be accessed through customer service at the 188 Call Center or Telkomsel's official accounts on Facebook (Telkomsel), X/Twitter (@telkomsel), and Instagram (@telkomsel).
"We are committed to maintaining service quality and network reliability to ensure the best experience for all customers," said Fahmi.
