Software and business automation company Mekari presents the "Qontak" service as a new strategy that connects all company processes in one integrated ecosystem, from marketing, sales, to service.The approach is designed to support business growth amidst cost pressures and increasing customer expectations. Qontak also offers comprehensive AI-based solutions, from acquisition to customer retention."The repositioning of Mekari Qontak is inseparable from fundamental changes in consumer behavior and the direction of the global market and emphasizes Mekari Qontak's mission: to empower businesses to reach, interact, win, and serve their customers ," explained Mekari CMO Brendan Rakhphongphairoj in a press release, Monday.The repositioning strengthens Mekari Qontak's focus on supporting three main business functions, namely marketing, sales , and support , as well as directly addressing common problems such as channel disconnection , slow conversion, and low customer data visibility.
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