Minister of Communication and Digital Meutya Hafid said that the management of public complaints through the National Public Service Complaint Management System for People's Online Aspiration and Complaint Services does not stop at resolving reports one by one.
The collected data and complaint track record need to be utilized to identify recurring issues and provide input for improving policies and the quality of public services.
Our commitment to public service is to connect the public with the government to ensure every complaint is forwarded to the appropriate party, followed up, and ultimately resolved effectively through the No Wrong Door Policy .
This was conveyed by Meutya during the signing of the Memorandum of Understanding on the Synergy of Management of SP4N-LAPOR! as a General Application for Public Service Complaint Channels.
The Memorandum of Understanding was signed by the Ministry of Communication and Digital, the Ministry of Home Affairs, the Ministry of Administrative and Bureaucratic Reform, the Indonesian Ombudsman, and the Presidential Staff Office
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