A recent survey revealed that the majority of artificial intelligence (AI) chatbot users in Singapore rely on the technology primarily for practical and informative purposes, rather than for social or emotional needs.This shows that face-to-face friendships remain strong in the digital age.
More than 60 percent of respondents said they use AI chatbots, according to a survey released by the Institute for Policy Studies at the National University of Singapore. The survey found that 81.2 percent of respondents used chatbots to seek information, reviews, or recommendations, while another 61 percent cited assistance with schoolwork or work.
This survey, which focuses on friendships in the digital era, involved 3,713 respondents aged 21 and over, and was conducted between October and November 2025.
In contrast, only 11.8 percent of respondents said they had casual conversations with AI chatbots, and about 10 percent reported seeking emotional support or mental health help.
The majority of respondents expressed caution regarding the technology. Over 92 percent said people need to be more cautious when using AI chatbots, while 87.3 percent agreed that chatbots can spread misleading information.
More than seven in 10 respondents felt that AI chatbots create unrealistic expectations about relationships, making it harder to build connections, and reducing the likelihood of seeking help from real people.
Additionally, the study also found that in-person friendships remain strong, with many respondents stating they first met all of their close friends face-to-face.
